Refund, Cancellation & Return Policy

Custom Digital Design Services

Custom digital design orders are non-refundable once design work has begun. Before work begins, cancellation requests will be reviewed based on the status of the order and any costs already incurred. Standard custom digital designs include up to two revisions; additional revisions are $3 each unless otherwise stated.

Digital Templates

Because digital templates and downloadable/editable products can be accessed immediately, digital-product sales are generally final once the template link, download, or access has been delivered. If you receive the wrong file or cannot access the purchased product, contact us so we can correct the issue.

Personalized Physical Products

Personalized, custom-made, and made-to-order physical products generally cannot be returned or exchanged for a change of mind after production has begun. Please review proofs and personalization details carefully before approval.

Deposits and Cancellations

For custom orders requiring a deposit, the deposit reserves materials, design time, and/or production capacity. Deposits become non-refundable after 24 hours or once design, purchasing, or production work has begun, whichever occurs first, except where applicable law requires otherwise. Any remaining balance must be paid according to the quote or invoice.

Damaged, Defective, or Incorrect Orders

If a physical order arrives damaged, defective, or materially different from the approved order because of our error, contact us promptly at kinsleycokreations@outlook.com. Include your order information and clear photos when applicable. We will review the issue and, when appropriate, offer a correction, replacement, or refund.

Customer-Approved Errors

We are not responsible for spelling, dates, names, sizes, addresses, or other details supplied or approved incorrectly by the customer. If possible, we may offer a reprint or correction at an additional cost.

Shipping

Shipping fees are generally non-refundable after an order has shipped. Delivery timing after carrier acceptance is outside our direct control, although we will assist with reasonable carrier-related issues when possible.

How to Request Help

Email kinsleycokreations@outlook.com with your name, order details, and a description of the issue. This policy does not limit rights that cannot legally be waived, including applicable consumer-protection or payment-card rights.